Privacy Policy

1. Introduction

FlashTix ("we", "us", "our") operates the FlashTix ticketing platform at flashtix.tz and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile experiences, and organizer tools. By using FlashTix, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

• Account information: name, email address, and profile details when you register via our authentication provider.
• Transaction data: events you browse, tickets you purchase, order history, and payment-related metadata (we do not store full card numbers on our servers).
• Organizer data: event details, venue information, ticket pricing, and uploaded images you provide when creating events.
• Technical data: IP address, browser type, device information, and usage logs to improve security and performance.
• Location data: approximate location derived from IP address to suggest appropriate currency and regional events (with your consent where required).

3. How We Use Your Information

• Process ticket orders and deliver digital tickets (including QR codes) to your email and account.
• Provide organizer dashboards, order management, and event analytics.
• Send transactional emails such as confirmations, ticket delivery, and important account notices.
• Detect and prevent fraud, abuse, and unauthorized access.
• Improve our platform, personalize your experience, and display prices in your preferred currency.
• Comply with legal obligations and respond to lawful requests from authorities.

4. Sharing Your Information

We do not sell your personal information. We may share data with:

• Event organizers: when you purchase tickets, the organizer receives your name and email to fulfill the event.
• Service providers: authentication (Clerk), hosting, email delivery, and analytics partners bound by confidentiality agreements.
• Legal requirements: when required by law, court order, or to protect the rights and safety of FlashTix, our users, or the public.

5. Cookies & Local Storage

We use cookies and local storage to keep you signed in, remember your currency preference, and understand how our platform is used. You can control cookies through your browser settings; disabling them may limit some features.

6. Data Retention

We retain your account and order data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account by contacting us.

7. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit, access controls, and secure authentication. No method of transmission over the Internet is 100% secure; we encourage you to use strong passwords and protect your account credentials.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at info@flashtix.tz. We will respond within a reasonable timeframe.

9. Children's Privacy

FlashTix is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of FlashTix after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact us at: FlashTix P.O.Box 13158, Mikocheni, Dar es Salaam, Tanzania Email: info@flashtix.tz Phone: +255 719 614 181